When you make a purchase online, you will have one of three options to receive your purchase:
If you are interested in a product we do not have listed on line or is out of stock, please email [email protected] and we can let you know if you are able to purchase and arrange for payment and delivery.
We want you to love the products you purchase from Up-N-Running as much as we do. For footwear purchases, we encourage you to gently wear your shoes once or twice (preferably indoors) and keep the original box and receipt until you are certain it is the right choice for you. If an item purchased in store hasn't met your expectations, you can exchange it for something else or return it for a full refund up to 30 days from the date of purchase.
For items purchased online, please contact us within 15 days of receiving your order for exchange, refund or store credit. Returned items must be in the condition you received them in and accompanied by the original receipt. Exceptions are for items damaged in shipping or factory defects. Return the items either in store or ship an item back via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee.
Please note: Underwear, bras, socks, nutrition, and clearance items are final sale.
If you have any questions about our return policy please contact us.